Find general questions answered in this section of the FAQ.
The approximate time to manufacture each sign is between 5-7 business days from when the order is confirmed. Please allow an additional 2-3 business days for Glass Neon signs.
We express ship worldwide which takes an additional 3-5 business days from manufacturing completion. The total order time from when you place your order to receive your sign is 10-15 business days.
If you wish to check the status of your order, please follow the link below and enter your order reference number or tracking info. We will also keep you updated by email as to the status of your order at every stage of the process.
If it has been more than 10 business days since your sign was shipped and you still haven’t received it, please contact our support team at email@example.com or call us toll free at +1 (888) 606-0995 and we will be happy to assist you in tracking down your order and making sure it arrives to you safe and sound.
Have a look at the answers below for product-specific questions.
Our Neon signs are made from your choice of LED or Handblown Glass Neon. So whether you're looking for something small for your home, or a massive outdoor sign for your business we have you covered.
Each neon sign is handmade in our international studio by one of our skilled neon artisans. We take pride in the quality of our work and do the utmost to guarantee that each artwork is made to the highest standard. Due to the difficulty of working with Glass and increased cost of materials, most companies only offer LED. Not us though!
We understand that different customers have different requirements, so whether you're in the market for an LED or Glass Neon sign, our team can make it happen.
***Please Note: If you do not see the option of selecting LED or Glass Neon for a specific product, that means it is only currently available in LED Neon material. If you'd like one of those products manufactured in Glass Neon, please contact us for a quote via phone: +1(888)606-0995, or via email: firstname.lastname@example.org
Both our LED and Glass Neon signs are safe and reliable, however one may suit your needs better than the other. (Scroll down for a detailed comparison)
Our LED Signs are manufactured from industrial grade silicone and long-life LEDs, ensuring increased durability and lifespan. They are however only meant for indoor applications as LED Neon is not waterproof (no matter what some other companies may claim).
Our Handblown Glass Neon Signs are naturally waterproof and made from the highest quality Neon Glass Tubing. Contrary to popular belief, the gases inside the tubes are not dangerous or harmful in any way. They do not produce heat as they run at a low wattage and there is no risk of fire. They are however made of glass, so should not be installed in high traffic areas or places accessible to small children.
Our LED signs are rated for 50,000 hours of continuous use. In the unlikely event there is a failure, it typically occurs with the transformer/circuit board, for which a low cost replacement can be supplied if outside the warranty period. Once the LED's have reached their lifespan, there is no way to replace them, unlike Glass Neon.
Glass Neon signs are rated for 75,000 hours of continuous use. However once they reach the end of their lifespan, they can be re-gassed (filled with fresh Neon gas). This means that your Glass Neon sign can last decades if maintained properly. This is one of the reasons Glass Neon Signs command a premium over standard LED Signs.
Our LED & Glass Neon signs are powered by long-life transformers. We provide the correct plug type and voltage transformer based on your shipping region. The power cord has a total length of 3 metres (10 feet) from sign to socket, giving you flexibility to hang it wherever you choose.
Each Neon Sign shipped to you comes with the following:
1. LED or Glass Neon Sign Customized to Your Specifications
2. Power Supply and Adaptor
3. Wireless Remote & Dimmer (only available for LED Signs)
4. A 12-Month International Manufacturer Warranty
5. Digital Installation Guide Available on Every Product Page
LED vs Glass Neon
Unsure of which material is right for you? Check this section out for an in-depth comparison.
We offer both LED & Glass Neon Signs, which have their distinct advantages and disadvantages. If you'd like to know which material is right for you, read this quick guide.
1. Cost: As you may have noticed, LED Neon Signs are a budget friendly alternative to traditional handblown Glass Neon. They create that Neon aesthetic without hurting your wallet. They are a popular choice amongst consumers and small businesses.
Winner: LED Neon
2. Applications: LED Neon is only meant for indoor us (despite what some other dishonest companies may have you believe). That means if you wish to have your sign installed outdoors where it may be exposed to rain, Glass Neon is the ideal solution. It is naturally waterproof, and will not experience any issues if soaked.
Winner: Glass Neon
3. Installation: Glass Neon Signs are not a simple plug-and-play installation like LED Signs are. They will most likely require an electrician to connect the wiring and install the sign. LED Neon Signs on the other hand can be installed in under 5 minutes using a couple screws or double sided tape.
Winner: LED Neon
4. Brightness: Although our LED Signs are the brightest in the industry due to the industrial LED's we use when creating them, some colours (primarily Red & Blue) are not as bright as their Glass counterparts. If you plan on having your sign in direct sunlight or in a brightly lit environment, Glass Neon may be the better option.
Winner: Glass Neon
5. Durability: This is where LED Neon wins out. As they are made from Silicone rather than Glass, they can be easily transported, bumped into, or carried around without much risk. Although Glass Neon has a longer lifespan, they are more fragile, and therefore may not be the ideal material if you have small children/pets, or plan on taking the sign with you to conventions or events.
Winner: LED Neon
6. Lifespan: Glass Neon has a lifespan of 75,000 hours of continuous use. Once this lifespan is reached, it can be refilled with Neon Gas, and serve another 75,000 hours. If maintained properly, a Glass Neon Sign can last decades. LED Neon on the other hand has a lifespan of 50,000 hours, after which point the sign will start having LED's fail. Unfortunately there is nothing that can be done about restoring it to it's original glory.
Winner: Glass Neon
This section of FAQ covers everything you might be curious about in regards to installation.
Unlike Glass Neon signs, our LED signs do not require professional maintenance or installation. They are designed to be simple to install and come with a plug-and-play wiring solution. If ordering an extra-large neon sign (180cm and over), it might be advisable to consult a specialist before installing onto drywall.
Glass Neon Signs come disassembled so as to avoid any risk of being damaged during shipping. They will most likely require an electrician, or someone with some experience to assist with the installation and connecting the wires.
Glass Neon: YES! Glass Neon Signs can be installed both indoors and outdoors as they are naturally waterproof.
LED Neon: NO! They are only meant for indoor use and should not be installed outside.
Plenty of companies claim that their LED Neon Signs are meant for outdoor use, but that is simply not true. If you wish to install your sign outdoors, we recomend using Glass Neon as it will last for years and will shine brightly without issues.
Orders & Shipping
Order-related & shipping related queries.
Unfortunately we are unable to offer refunds as all our signs are made to order. Although this allows you the freedom to design each sign and artwork to your liking, it also limits us in our freedom to accept returns. If you change your mind or request a different sign, we will be unable to fulfil your request.
In the unlikely event that your sign arrives damaged or defective, we will have a replacement made and sent to you at no extra cost. Please refer to our policies page for details and how to lodge a claim.
Of course! We express ship worldwide for FREE. If your country isn’t a supported default option at checkout, please contact us and we will arrange a custom shipping option catered to you.
FREE Express Shipping is standard on all orders, no minimum purchase necessary!
All of our signs are manufactured & dispatched from our manufacturing facility in Hong Kong. This allows for effortless and fast express delivery to all of our trusted clients worldwide.
Have a custom design in mind but have a couple questions first? Check this section out.
We offer our LED & Glass Neon artworks in a range of 9 colours:
Red, Green, Blue, Pink, Purple, Yellow, Orange, Ice Blue, & White
We also offer RGB Multicolour Changing LED signs upon request.
Our signs come in a range of sizes, starting from 60cm (2ft), all the way to over 300cm (10ft). If you need a custom size, don't hesitate to reach out.
The sizing indicated is based on the biggest dimension, either Length or Height. If you wish to know the exact dimensions, shoot us a message.
Our minimum height requirement per letter is 10cm. There are restrictions to how small the neon can be cut, and how tightly it can be bent. Smaller sizes are possible, but we generally recommend to stick with a minimum size of 10cm/letter as that allows us to achieve the optimal results.
You can use our website’s built in Neon Sign creator tool to design and order your own text-based custom sign. You can head over to our Custom Sign Builder which you can always access under “Design Your Own” button in the main menu.
If you have a logo design you'd like us to create for you, please fill out our Custom Design Form, and our team will get back to you with a design and quote within the day.
If you still need assistance you can email our team at email@example.com or call us at +1 (888) 606-0995 and we will guide you through the process.
Yes and no. Some fonts and designs work better than others like script and sans-serif fonts. We only recommend using fixed-line width fonts, as they can be accurately represented with Neon. Calligraphic and other variable-width fonts can’t be represented accurately with Neon. If you have your heart set on a specific font, our team of designers will be happy to assist you in creating a unique design that fits our sizing and font capabilities!
Our custom made neon signs start at just $100. The cost can vary depending on the font, sizing, design complexity, and the total length of Neon used. To get an accurate price, head over to our “Design Your Own Neon Sign” page.
If you’d like to speak to our team, email us at firstname.lastname@example.org or call +1 (888) 606-0995 and we will be happy to give you a quote.
Our Glass Neon Signs come standard without an acrylic backing, and are installed directly onto the wall.
LED Neon Signs require an acrylic backing to hold the shape of the sign together. We can offer a slim-line acrylic backing, however it will still be slightly visible, and will limit your installation options.
If you have your heart set on not having any backing, we recommend the Glass Neon option. Please contact us at email@example.com if you have any further questions.
We understand that there are situations where people need their neon sign for an event or occasion, and time isn’t on their side. However, we do not offer an expedited order option as we are already making our signs and shipping them out as fast as we can without sacrificing quality.
Unlike our competition, our average lead time from order being placed is 2 weeks, compared to the industry standard of 6 weeks.
If you REALLY need your sign urgently, send us an email and we can try to bump you ahead of the queue by a couple of days. However we can not guarantee that we will be able to meet your deadline.
We would love to be able to offer these options at no extra charge, however RGB Colour Changing LED Neon is much more expensive than the single colour variant, and is therefore more expensive.
Glass Neon signs take our team about 3x longer to make than a standard LED Neon Sign, and the cost of the materials (glass, Neon Gas, and transformer) are much higher than their LED counterparts. They also require extra packaging to ship securely.
If you're looking to install your sign outdoors, we recomend using Glass Neon rather than LED. Glass Neon is waterproof and is suitable for all applications. LED Neon is not.
We’ve seen many companies advertising their LED signs as waterproof, when that is simply not true. LED Neon Signs are meant for indoor use only. What these companies do is use a cheap sealing spray (a clear Glue of sorts) which does not adequatly protect it from the elements, and after a couple months tends to wear off. Despite what you might think, that doesn’t qualify as an outdoor neon sign.
That is why, we, at Neon Icons, offer Glass Neon Signs for our business clients.
Warranty related questions and inquiries.
Yes! Each sign comes standard with a 12 month world-wide manufacturer warranty. An extended warranty can be purchased at an additional cost.
We stand by the quality of our craftsmanship. Our 12 month international manufacturer warranty covers all faults and defects that are a direct result of manufacturer error or workmanship. Our warranty policy does not extend to damage caused by improper use or installation.
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Support Line: +1(888)606-0995
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